Vending machines overview

Convenience has become synonymous with vending machines. Initially, a vending machine was made to dispense a required product and quantity on inserting a coin in it. The hesitant nature of consumers against purchasing a product from coin operated machines is no more valid in the current market situations. Today vending machines are all over the US and are a reliable source of income for many. Anyone who is fascinated by this business can become a vending business owner without investing too much money, and reap the benefits of owning a vending machine.

The first commercially feasible vending machine was invented by Percival Everitt in 1883. It was a post card vending machine that Everitt installed in London. Regardless of its inconvenient size and weight, it became quite popular and more than one hundred boxes were installed in London. In 1888, Thomas Adams was the only American who produced gum vending machines. Upon observing his success, other companies and individual inventors came into play. Countless new vending machines were produced. As more and more machines were installed, a competitive environment took place in the vending industry.

At present, we have vending machines of various sizes and shapes that vend many products. No matter what the location or size is, vending machines like those of Planet Antares fit all. The most popular are snack and beverage vending machine. Food being a human necessity, sells more. Availability of all popular products and brands in a vending machine make it a preferred choice for the consumers.

The success of vending business depends upon effective functioning of machines. A vending business owner should be very well aware of few essential features of vending machines:
• Vending machines can be mechanical or electrical
• Pick a vending machine according to the size that suits your location
• Stock branded and top nationally known products only
• Your vending machine should be attractive and yet robust.
• Clean and maintain your vending machine regularly

Planet Antares is one of the top names in the vending industry. They boast of state of the art and sturdy equipment. Select from compact food and beverage and healthy vending machines to serve your market requirements.

Role of Customer Service In Vending Industry

This is a customer dominated market. Customer is the decision maker and he influences the success of any business. Customer service is also one of the key ingredients of marketing mix for any products or services. Today, most of the customers are not only interested in the kind of products they are being offered but are also cautious about the service levels provided. High quality customer service helps in building up a loyal customer base for the company.

While most enterprises give priority to sales, only a few sensible companies focus on providing the best customer service. This is one factor that keeps you unique in this competitive market. Vending, like any other business has greater scope for huge profits through customer service. A smart operator makes use of every single opportunity to serve his target audience in the best possible way.

Unfortunately, as we all know, it is easier said than done. There are several vending companies that boast to provide the best service in the industry. But what is that which can help you serve your customers better?

• Quality of the vending machine: It is important that your vending machine functions properly without any break downs. Make sure that a customer who visits your machine will not return empty handed.

• High quality products: Ensure that you sell the best products using your machine. Remove outdated or expired products from your machine from time to time. Once customer is confident that he can get the best quality product from your machine, he is sure to visit you again.

• Try using latest technology that helps you in tracking the sales of your product and prevent pilferage.

Customer service also includes prompt refilling of your machine, servicing it, its repairs and management. Make sure that your machine is in the top condition at all times. Customers who purchase products from your machine will judge the quality of your service based on the performance efficiency of the vending machine. Hence, give due importance to its functioning, maintenance and security. Buy machines with trusted brands like Planet Antares who have been in the business for over 3 decades.

All this, if followed carefully, is sure to give you the kind of success and reputation you have been looking for.